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Roof Restoration & Repairs Perth

Professional roof restorations, repairs, cleaning and painting - built for Perth conditions and made to last.

15yr Warranty* Fixed Pricing $10M Insured 24hr Quotes
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5.0 (29 reviews) 500+ roofs completed Dulux Accredited
Your Privacy Matters

Privacy Policy

Last updated: 7 June 2026

Roof Restorers Perth is committed to protecting your personal information and ensuring transparency in how we collect and use your data. This website uses analytics and tracking technologies to improve user experience. By using this site, you consent to the use of cookies and similar technologies.

1. Information We Collect

We may collect the following personal information when you use our services:

  • Your name and contact information, including email address and phone number
  • Demographic information such as postcode, preferences, and interests
  • Property details relevant to roofing services
  • Information relevant to customer surveys and service feedback

2. How We Use Your Information

We collect this information to better understand your roofing needs and provide superior service:

  • Internal record keeping and service delivery
  • Improving our roofing products and services
  • Sending promotional emails about new services, special offers, or helpful roofing information (only with your consent)
  • Contacting you regarding your roofing project inquiries and quotes
  • Sharing with trusted third-party service providers for analytics, advertising platforms (including Google Ads and the Meta/Facebook & Instagram Pixel), and customer relationship management systems to improve our services and communications

3. Data Security

We are committed to ensuring your information remains secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure all information collected online. Unauthorized access or disclosure is prevented through industry-standard security measures.

4. Cookies

Cookies are small files placed on your computer's hard drive that help us analyze website traffic and improve user experience. We use cookies to:

  • Identify which pages are being used for statistical analysis
  • Tailor our website to customer needs and preferences

You can choose to accept or decline cookies through your browser settings. Most browsers automatically accept cookies, but declining them may limit your ability to use certain website features.

5. Policy Updates

We may update this privacy policy periodically by posting a new version on our website. Please check this page occasionally to ensure you're informed of any changes and remain satisfied with our practices.

6. Third-Party Services & Data Processors

We use the following third-party services that may collect, process, or store your personal information:

  • Google Analytics & Google Tag Manager: For website analytics, user behavior tracking, and conversion measurement. Data is subject to Google's Privacy Policy and may be transferred to Google servers in the United States. Google Analytics may track your IP address, browser type, pages visited, time spent on site, referral sources, and device information. You can opt out using the Google Analytics Opt-out Browser Add-on.
  • Formspree (United States): Processes our contact and quote form submissions. When you submit a form, the information you provide is transmitted to and stored on Formspree, Inc.'s servers, which are based in the United States and may be located outside Australia. Formspree's privacy policy applies.
  • Cloudinary: For hosting, optimizing, and delivering images and media assets. Image requests may be logged including your IP address and user agent. Cloudinary's privacy policy governs their data practices.
  • Cloudflare: For content delivery network (CDN), DDoS protection, and security services. Cloudflare may collect and process IP addresses, system configuration information, and other information about traffic to and from our website. Cloudflare's privacy policy applies.
  • Google Maps Platform: When you request a quote, the property address you enter is sent to Google Maps Platform to generate satellite and street imagery of your roof. This is governed by Google's Privacy Policy.
  • Google Ads: For advertising campaign tracking and conversion measurement. Google Ads may place cookies and measure conversions from our advertising campaigns.
  • Meta Platforms (Facebook & Instagram) Pixel: We use the Meta Pixel and related Meta advertising tools to measure the effectiveness of our Facebook and Instagram advertising, understand actions you take on our website, and show you relevant ads. The Pixel may collect your IP address, browser and device information, pages viewed, and events such as form submissions, and may match this to your Facebook/Instagram account. Data may be transferred to Meta Platforms, Inc. in the United States and is subject to Meta's Data Policy. You can manage ad preferences in your Facebook/Instagram settings.
  • Stripe: If you choose to pay a deposit or balance by card, your payment is processed securely by Stripe, our third-party payment provider. Your full card details are entered on Stripe's secure checkout and are handled by Stripe, not stored on our systems. We retain a record of the payment (amount, date, and a reference) for accounting and warranty purposes. Stripe's privacy policy applies.
  • Handypay: We may provide a link to Handypay, a third-party finance provider, if you wish to spread the cost of your job. Roof Restorers Perth does not provide credit and is not responsible for finance approval, rates, or terms. Any finance application is handled directly between you and Handypay under their own terms and privacy policy.

By using our website, you consent to these third-party services collecting and processing your data in accordance with their respective privacy policies. We are not responsible for the privacy practices of third-party service providers.

First-Party Usage Signals

To improve our service we record non-identifying signals about how you use our quote tool - for example, which service you're interested in and how many times you've visited - to tailor the information we show you. This data is first-party (held in your browser and our own systems), is not sold, and is not shared with third parties for their own marketing.

Email Correspondence

When you enquire or request a quote, we may record that you have been in email contact with us (for example, the date and subject of a reply) so our team knows a conversation is underway and does not send you automated follow-up reminders while we are already talking. For this purpose we read only the sender, subject, and a short snippet of messages that match an active quote. We do not store the full contents of your emails, we do not use them for any other purpose, and we do not share them.

Automated Emails and Opt-Out

We may send you service and follow-up emails relating to your quote or job, for example a reminder that your quote is available, a deposit receipt, or a request for a review. Every automated reminder includes a one-click link to stop receiving further reminders, in line with the Spam Act 2003 (Cth). You will still receive essential documents such as your quote, work agreement, and receipts.

Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to affected individuals, we will assess it and, where required, notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

7. Data Retention

We retain your personal information for the following periods:

  • Quote Requests & Contact Forms: 7 years from date of submission for business records and potential warranty claims
  • Customer Project Records: 7 years from project completion in accordance with Australian taxation and business record requirements
  • Website Analytics Data: 26 months as per Google Analytics default settings
  • Marketing Communications: Until you unsubscribe or request deletion, with inactive contacts removed after 3 years

After the retention period expires, personal information will be securely deleted or anonymized unless we are required to retain it by law.

8. Your Rights: Access & Correction (APP 12 & 13)

Under the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

Right to Access (APP 12): You may request access to the personal information we hold about you. We will provide access within 30 days of your request, subject to certain exceptions permitted by law. We may charge a reasonable fee for providing access if your request is complex or resource-intensive.

Right to Correction (APP 13): If you believe personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you may request correction. We will take reasonable steps to correct the information within 30 days. If we refuse to correct information, we will provide you with written reasons and information about how to complain.

How to Make a Request: To request access or correction, please contact us via our Contact Us page or email us directly. Include your full name, contact details, and specific details about the information you wish to access or correct.

9. Complaints & Dispute Resolution

Internal Complaint Process: If you have a complaint about how we have handled your personal information or believe we have breached the Australian Privacy Principles, please contact us in writing via our Contact Us page. We will:

  • Acknowledge your complaint within 7 business days
  • Investigate your complaint thoroughly
  • Provide a written response within 30 days outlining the outcome and any remedial action taken

Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response or believe we have not adequately addressed your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au
  • Mail: GPO Box 5218, Sydney NSW 2001

10. Privacy Principles Compliance Statement

Roof Restorers Perth is committed to compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy addresses our obligations under:

  • • APP 1: Open and transparent management of personal information
  • • APP 2: Anonymity and pseudonymity
  • • APP 3: Collection of solicited personal information
  • • APP 5: Notification of collection of personal information
  • • APP 6: Use or disclosure of personal information
  • • APP 7: Direct marketing
  • • APP 8: Cross-border disclosure of personal information
  • • APP 10: Quality of personal information
  • • APP 11: Security of personal information
  • • APP 12: Access to personal information
  • • APP 13: Correction of personal information

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint about how we handle your personal information, please contact us via our Contact Us page or call 6388 4492.

Privacy Officer Contact:
Roof Restorers Perth
ABN: 16 903 732 023
Email: Available via Contact page
Phone: 6388 4492

Thank you for choosing Roof Restorers Perth. We value your trust and are committed to protecting your privacy.